{"id":285312,"date":"2025-10-16T16:07:57","date_gmt":"2025-10-16T16:07:57","guid":{"rendered":"https:\/\/www.exprolink.com\/?page_id=285312"},"modified":"2026-09-22T20:57:41","modified_gmt":"2026-09-22T20:57:41","slug":"ticket-de-service-2","status":"publish","type":"page","link":"https:\/\/www.exprolink.com\/fr\/ticket-de-service-2\/","title":{"rendered":"Obtenir un devis"},"content":{"rendered":"<div class=\"et_d4_element et_pb_section et_pb_section_0 et_pb_with_background  et_pb_css_mix_blend_mode et_section_regular et_block_section\" >\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_with_border et_d4_element et_pb_row et_pb_row_0  et_pb_css_mix_blend_mode et_block_row\">\n\t\t\t\t<div class=\"et_d4_element et_pb_column_2_5 et_pb_column et_pb_column_0  et_pb_css_mix_blend_mode et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_0  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p>Support apr\u00e8s-vente<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_1  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><h1>Cr\u00e9er un ticket de service<\/h1><\/div>\n\t\t\t<\/div>\n\t\t\t<\/div><div class=\"et_d4_element et_pb_column_3_5 et_pb_column et_pb_column_1  et_pb_css_mix_blend_mode et-last-child et_block_column\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_module et_d4_element et_pb_text et_pb_text_2  et_pb_text_align_left et_pb_bg_layout_light\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_text_inner\"><p>D\u00e9crivez le probl\u00e8me. Un sp\u00e9cialiste vous recontactera d\u00e8s que possible apr\u00e8s la cr\u00e9ation du ticket.<\/p><\/div>\n\t\t\t<\/div><div class=\"et_pb_with_border et_pb_module et_d4_element et_pb_code et_pb_code_0\">\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t\n\t\t\t\t<div class=\"et_pb_code_inner\"><!-- OUVRIR UN TICKET \u2014 FR (Poppins, champs carr\u00e9s, boutons pill c\u00f4te-\u00e0-c\u00f4te, responsive) -->\n<div id=\"crmWebToEntityForm\" class=\"zcwf_lblLeft crmWebToEntityForm\" style=\"background-color:#202020;color:#F3F3F5;max-width:1000px;\">\n  <meta name=\"viewport\" content=\"width=device-width, initial-scale=1.0\">\n  <meta http-equiv=\"content-type\" content=\"text\/html;charset=UTF-8\">\n\n  <!-- Police Poppins -->\n  <link rel=\"preconnect\" href=\"https:\/\/fonts.gstatic.com\" crossorigin>\n  <link href=\"https:\/\/fonts.googleapis.com\/css2?family=Poppins:wght@300;400;500;600;700&display=swap\" rel=\"stylesheet\">\n\n  <script src=\"https:\/\/ajax.googleapis.com\/ajax\/libs\/jquery\/3.6.4\/jquery.min.js\"><\/script>\n\n  <!-- Splash de confirmation -->\n  <style>\n    .wf_customMessageBox{font-family:Arial,Helvetica,sans-serif;color:#132C14;background:#F5FAF5;box-shadow:0 2px 6px rgba(0,0,0,.25);max-width:90%;width:max-content;word-break:break-word;z-index:11000;border-radius:6px;border:1px solid #A9D3AB;min-width:100px;padding:10px 15px;display:flex;align-items:center;position:fixed;top:20px;left:50%;transform:translate(-50%,0)}\n    .wf_customCircle{position:relative;background:#12AA67;border-radius:100%;width:20px;height:20px;flex:none;margin-right:7px}\n    .wf_customCheckMark{box-sizing:unset!important;position:absolute;transform:rotate(45deg) translate(-50%,-50%);left:6px;top:9px;height:8px;width:3px;border-bottom:2px solid #fff;border-right:2px solid #fff}\n    .wf_customClose{box-sizing:border-box;position:relative;width:18px;height:18px}\n    .wf_customClose::after,.wf_customClose::before{content:'';display:block;box-sizing:border-box;position:absolute;width:12px;height:1.5px;background:#616E88;transform:rotate(45deg);border-radius:5px;top:8px;left:1px}\n    .wf_customClose::after{transform:rotate(-45deg)}\n  <\/style>\n  <div class=\"wf_customMessageBox\" id=\"wf_splash\" style=\"display:none\">\n    <div class=\"wf_customCircle\"><div class=\"wf_customCheckMark\"><\/div><\/div>\n    <span id=\"wf_splash_info\"><\/span>\n  <\/div>\n\n  <form id=\"webform2196944000106615240\" name=\"WebToCases2196944000106615240\" accept-charset=\"UTF-8\">\n    <!-- Do not remove (Zoho) -->\n    <input type=\"text\" style=\"display:none;\" name=\"xnQsjsdp\" value=\"a74e963e933cc5875afe1b76c8552a36f5bc8e339fcb3096c3e9dc52a0c8a083\">\n    <input type=\"hidden\" name=\"zc_gad\" id=\"zc_gad\" value=\"\">\n    <input type=\"text\" style=\"display:none;\" name=\"xmIwtLD\" value=\"5677b394284d80a78ed751b19d5f56e3db60a10149eccaabe4955805d503e561ff37fbd5374f6a9d985c16bbda59ca1c\">\n    <input type=\"text\" style=\"display:none;\" name=\"actionType\" value=\"Q2FzZXM=\">\n    <input type=\"text\" style=\"display:none;\" name=\"returnURL\" value=\"null\">\n    <!-- \/Zoho -->\n\n    <!-- Base Zoho minimis\u00e9e (on override plus bas) -->\n    <style>\n      html,body{margin:0}\n      #crmWebToEntityForm.zcwf_lblLeft{width:100%;padding:25px;margin:0 auto;box-sizing:border-box}\n      #crmWebToEntityForm.zcwf_lblLeft *{box-sizing:border-box}\n      #crmWebToEntityForm{text-align:left}\n      #crmWebToEntityForm *{direction:ltr}\n      .zcwf_lblLeft .zcwf_row{margin:15px 0}\n      .zcwf_lblLeft .zcwf_col_lab{width:30%;padding:0 6px;margin-right:10px;margin-top:5px;float:left;min-height:1px}\n      .zcwf_lblLeft .zcwf_col_fld{width:68%;padding:0 6px;margin-top:5px;float:left;position:relative}\n      .zcwf_lblLeft .zcwf_row:after,.zcwf_lblLeft .zcwf_col_fld:after{content:'';display:table;clear:both}\n      .zcwf_lblLeft .wfrm_fld_dpNn{display:none} \/* champs techniques masqu\u00e9s *\/\n    <\/style>\n\n    <!-- Poppins partout -->\n    <style id=\"poppins-override\">\n      #crmWebToEntityForm, #crmWebToEntityForm *{\n        font-family:'Poppins', system-ui, -apple-system, Segoe UI, Roboto, 'Helvetica Neue', Arial, sans-serif !important;\n      }\n      #crmWebToEntityForm .zcwf_title{font-weight:600;letter-spacing:.2px}\n      #crmWebToEntityForm label{font-weight:500}\n    <\/style>\n\n    <!-- Boutons : c\u00f4te-\u00e0-c\u00f4te, style pill -->\n    <style id=\"buttons-row-override\">\n      #crmWebToEntityForm .formsubmit.zcwf_button,\n      #crmWebToEntityForm input[type=\"reset\"].zcwf_button{\n        background:#202020 !important;\n        color:#FFFFFF !important;\n        border:1pt solid #FFFFFF !important;\n        border-radius:9999px !important;\n        padding:12px 24px !important;\n        font-weight:600;\n        line-height:1.2;\n        box-shadow:0 8px 20px rgba(0,0,0,.18);\n        cursor:pointer;\n      }\n      #crmWebToEntityForm .formsubmit.zcwf_button:hover,\n      #crmWebToEntityForm input[type=\"reset\"].zcwf_button:hover{\n        background:#2a2a2a !important;\n      }\n      \/* Ligne d\u2019actions *\/\n      #crmWebToEntityForm .zcrm-actions-row{\n        display:flex; gap:12px; justify-content:center; align-items:center;\n        width:100%; margin-top:6px;\n      }\n      #crmWebToEntityForm .zcrm-actions-row .zcwf_button{flex:1 1 0; min-width:200px; text-align:center}\n    <\/style>\n\n    <!-- CHAMPS : fond #202020, contour blanc, carr\u00e9s -->\n    <style id=\"inputs-override\">\n      #crmWebToEntityForm input[type=\"text\"],\n      #crmWebToEntityForm input[ftype=\"email\"],\n      #crmWebToEntityForm input[type=\"tel\"],\n      #crmWebToEntityForm input[type=\"password\"],\n      #crmWebToEntityForm textarea,\n      #crmWebToEntityForm select,\n      #crmWebToEntityForm .zcwf_col_fld input,\n      #crmWebToEntityForm .zcwf_col_fld textarea,\n      #crmWebToEntityForm .zcwf_col_fld_slt{\n        background:#202020 !important;\n        color:#F3F3F5 !important;\n        border:1pt solid #FFFFFF !important;\n        border-radius:0 !important; \/* carr\u00e9s *\/\n        box-shadow:none !important;\n        width:100%;\n      }\n      #crmWebToEntityForm input::placeholder,\n      #crmWebToEntityForm textarea::placeholder{color:#cfd3d7 !important;opacity:1}\n      #crmWebToEntityForm input:focus,\n      #crmWebToEntityForm textarea:focus,\n      #crmWebToEntityForm select:focus{\n        outline:none !important;border-color:#FFFFFF !important;\n        box-shadow:0 0 0 3px rgba(255,255,255,.12) !important;\n      }\n      #crmWebToEntityForm textarea{min-height:120px}\n      \/* Autofill Chrome *\/\n      #crmWebToEntityForm input:-webkit-autofill,\n      #crmWebToEntityForm input:-webkit-autofill:hover,\n      #crmWebToEntityForm input:-webkit-autofill:focus,\n      #crmWebToEntityForm textarea:-webkit-autofill,\n      #crmWebToEntityForm select:-webkit-autofill{\n        -webkit-box-shadow:0 0 0 30px #202020 inset !important;\n        -webkit-text-fill-color:#F3F3F5 !important;\n        caret-color:#F3F3F5 !important;\n      }\n    <\/style>\n\n    <!-- Responsive + suppression de l\u2019espace au-dessus -->\n    <style id=\"layout-overrides\">\n      #crmWebToEntityForm{ margin-top:0 !important; } \/* enl\u00e8ve l\u2019espace *\/\n      @media (max-width:980px){\n        #crmWebToEntityForm{max-width:100% !important;padding:16px 20px !important}\n        #crmWebToEntityForm .zcwf_col_lab,\n        #crmWebToEntityForm .zcwf_col_fld{width:100% !important; float:none !important; margin:0 0 10px !important}\n        #crmWebToEntityForm .zcwf_col_lab label{display:block;margin:0 0 6px}\n        #crmWebToEntityForm .zcrm-actions-row{flex-direction:column;gap:10px}\n        #crmWebToEntityForm .zcrm-actions-row .zcwf_button{width:100%}\n      }\n    <\/style>\n\n    <div class=\"zcwf_title\" style=\"max-width:1000px;color:#F3F3F5;\">Ouvrir un ticket<\/div>\n\n    <!-- Champs techniques (cach\u00e9s) -->\n    <div class=\"zcwf_row wfrm_fld_dpNn\">\n      <div class=\"zcwf_col_lab\"><label for=\"Status\">Status<\/label><\/div>\n      <div class=\"zcwf_col_fld\">\n        <select id=\"Status\" name=\"Status\" class=\"zcwf_col_fld_slt\" aria-label=\"Status\" aria-required=\"true\" onChange=\"addAriaSelected2196944000106615240()\">\n<option value=\"Open\" selected>Open<\/option>\n<option value=\"Assigned\">Assigned<\/option>\n<option value=\"Pending\">Pending<\/option>\n<option value=\"Closed\">Closed<\/option>\n        <\/select>\n        <div class=\"zcwf_col_help\"><\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"zcwf_row wfrm_fld_dpNn\">\n      <div class=\"zcwf_col_lab\"><label for=\"Case_Origin\">Ticket Origin<\/label><\/div>\n      <div class=\"zcwf_col_fld\">\n        <select id=\"Case_Origin\" name=\"Case Origin\" class=\"zcwf_col_fld_slt\" aria-label=\"Case Origin\" aria-required=\"true\" onChange=\"addAriaSelected2196944000106615240()\">\n<option value=\"-None-\">-None-<\/option>\n<option value=\"Operator\">Operator<\/option>\n<option value=\"Operations manager\">Operations manager<\/option>\n<option value=\"Service technician\">Service technician<\/option>\n<option value=\"Dealer - Sales team\">Dealer - Sales team<\/option>\n<option value=\"Dealer - Service crew\">Dealer - Service crew<\/option>\n<option value=\"Exprolink RSM\">Exprolink RSM<\/option>\n<option value=\"Exprolink FSR\">Exprolink FSR<\/option>\n<option value=\"Exprolink Marketing\">Exprolink Marketing<\/option>\n<option value=\"Exprolink Sales Coordinator\">Exprolink Sales Coordinator<\/option>\n<option value=\"Extranet\" selected>Extranet<\/option>\n<option value=\"Website\">Website<\/option>\n        <\/select>\n        <div class=\"zcwf_col_help\"><\/div>\n      <\/div>\n    <\/div>\n\n    <!-- Champs visibles -->\n    <div class=\"zcwf_row\">\n      <div class=\"zcwf_col_lab\"><label for=\"Type\">Type <span style=\"color:#23b573;\">*<\/span><\/label><\/div>\n      <div class=\"zcwf_col_fld\">\n        <select id=\"Type\" name=\"Type\" class=\"zcwf_col_fld_slt\" aria-label=\"Type\" aria-required=\"true\" onChange=\"addAriaSelected2196944000106615240()\">\n<option value=\"-None-\">-None-<\/option>\n<option value=\"Technical Assistance\">Technical Assistance<\/option>\n<option value=\"Performance\/Reliability\">Performance\/Reliability<\/option>\n<option value=\"Maintenance & Overhaul\">Maintenance & Overhaul<\/option>\n<option value=\"Compliance\">Compliance<\/option>\n<option value=\"NSO - Non Standard Option Request\">NSO - Non Standard Option Request<\/option>\n<option value=\"Warranty Claims\">Warranty Claims<\/option>\n<option value=\"Freight & Delivery\">Freight & Delivery<\/option>\n<option value=\"Parts\">Parts<\/option>\n        <\/select>\n        <div class=\"zcwf_col_help\"><\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"zcwf_row\">\n      <div class=\"zcwf_col_lab\"><label for=\"CASECF1\">Mod\u00e8le<\/label><\/div>\n      <div class=\"zcwf_col_fld\">\n        <select id=\"CASECF1\" name=\"CASECF1\" class=\"zcwf_col_fld_slt\" aria-label=\"CASECF1\" onChange=\"addAriaSelected2196944000106615240()\">\n<option value=\"-None-\">-None-<\/option>\n<option value=\"BD202\">BD202<\/option><option value=\"B200\">B200<\/option><option value=\"B400E\">B400E<\/option>\n<option value=\"LN50E\">LN50E<\/option><option value=\"LN50\">LN50<\/option>\n<option value=\"LP61G\">LP61G<\/option><option value=\"LP61G-T\">LP61G-T<\/option>\n<option value=\"LR50\">LR50<\/option><option value=\"LR50E\">LR50E<\/option>\n<option value=\"LS125E\">LS125E<\/option><option value=\"LS175\">LS175<\/option>\n<option value=\"LC600\">LC600<\/option><option value=\"LC600-T\">LC600-T<\/option>\n<option value=\"MPS-50\">MPS-50<\/option><option value=\"MPS-61\">MPS-61<\/option>\n<option value=\"Parts\">Parts<\/option><option value=\"Service\/Maintenance\">Service\/Maintenance<\/option>\n        <\/select>\n        <div class=\"zcwf_col_help\"><\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"zcwf_row\">\n      <div class=\"zcwf_col_lab\"><label for=\"CASECF7\">Num\u00e9ro de s\u00e9rie<\/label><\/div>\n      <div class=\"zcwf_col_fld\">\n        <input type=\"text\" id=\"CASECF7\" name=\"CASECF7\" aria-label=\"CASECF7\" maxlength=\"18\">\n        <div class=\"zcwf_col_help\">\n          <span title=\"NIP de 17 caract\u00e8res situ\u00e9 sur le montant de porte gauche\" style=\"cursor:pointer;width:16px;height:16px;display:inline-block;background:#fff;border:1px solid #c0c6cc;color:#c1c1c1;text-align:center;font-size:11px;line-height:16px;font-weight:bold;border-radius:50%;\" onclick=\"tooltipShow2196944000106615240(this)\">?<\/span>\n          <div class=\"zcwf_tooltip_over\" style=\"display:none;\"><span class=\"zcwf_tooltip_ctn\">NIP de 17 caract\u00e8res situ\u00e9 sur le montant de porte gauche<\/span><\/div>\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"zcwf_row\">\n      <div class=\"zcwf_col_lab\"><label for=\"CASECF2\">S\u00e9v\u00e9rit\u00e9 <span style=\"color:#23b573;\">*<\/span><\/label><\/div>\n      <div class=\"zcwf_col_fld\">\n        <select id=\"CASECF2\" name=\"CASECF2\" class=\"zcwf_col_fld_slt\" aria-label=\"CASECF2\" aria-required=\"true\" onChange=\"addAriaSelected2196944000106615240()\">\n<option value=\"-None-\">-None-<\/option>\n<option value=\"Product disabled or unserviceable\">Produit inutilisable<\/option>\n<option value=\"Critical system disabled\">Syst\u00e8me critique hors service<\/option>\n<option value=\"Non-critical system disabled\">Syst\u00e8me non-critique hors service<\/option>\n<option value=\"Safety hazard\">Risque de s\u00e9curit\u00e9<\/option>\n<option value=\"Opportunity for improvement\">Am\u00e9lioration possible<\/option>\n<option value=\"Cost reduction\">R\u00e9duction de co\u00fbts<\/option>\n        <\/select>\n        <div class=\"zcwf_col_help\"><\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"zcwf_row\">\n      <div class=\"zcwf_col_lab\"><label for=\"Subject\">Objet <span style=\"color:#23b573;\">*<\/span><\/label><\/div>\n      <div class=\"zcwf_col_fld\">\n        <input type=\"text\" id=\"Subject\" name=\"Subject\" aria-label=\"Subject\" maxlength=\"300\">\n        <div class=\"zcwf_col_help\"><\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"zcwf_row\">\n      <div class=\"zcwf_col_lab\"><label for=\"Description\">Description <span style=\"color:#23b573;\">*<\/span><\/label><\/div>\n      <div class=\"zcwf_col_fld\">\n        <textarea id=\"Description\" name=\"Description\" aria-label=\"Description\"><\/textarea>\n        <div class=\"zcwf_col_help\"><\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"zcwf_row\">\n      <div class=\"zcwf_col_lab\"><label for=\"CASECF5\">Organisation<\/label><\/div>\n      <div class=\"zcwf_col_fld\">\n        <input type=\"text\" id=\"CASECF5\" name=\"CASECF5\" aria-label=\"CASECF5\" maxlength=\"255\">\n        <div class=\"zcwf_col_help\"><\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"zcwf_row\">\n      <div class=\"zcwf_col_lab\"><label for=\"CASECF6\">Nom du contact <span style=\"color:#23b573;\">*<\/span><\/label><\/div>\n      <div class=\"zcwf_col_fld\">\n        <input type=\"text\" id=\"CASECF6\" name=\"CASECF6\" aria-label=\"CASECF6\" maxlength=\"255\">\n        <div class=\"zcwf_col_help\"><\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"zcwf_row\">\n      <div class=\"zcwf_col_lab\"><label for=\"Email\">Courriel <span style=\"color:#23b573;\">*<\/span><\/label><\/div>\n      <div class=\"zcwf_col_fld\">\n        <input type=\"text\" ftype=\"email\" id=\"Email\" name=\"Email\" aria-label=\"Email\" maxlength=\"300\" autocomplete=\"false\">\n        <div class=\"zcwf_col_help\"><\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"zcwf_row\">\n      <div class=\"zcwf_col_lab\"><label for=\"Phone\">T\u00e9l\u00e9phone <span style=\"color:#23b573;\">*<\/span><\/label><\/div>\n      <div class=\"zcwf_col_fld\">\n        <input type=\"text\" id=\"Phone\" name=\"Phone\" aria-label=\"Phone\" maxlength=\"300\">\n        <div class=\"zcwf_col_help\"><\/div>\n      <\/div>\n    <\/div>\n\n    <div class=\"zcwf_row\">\n      <div class=\"zcwf_col_lab\" id=\"imageUploadField\">Joindre un fichier<\/div>\n      <div class=\"zcwf_col_fld\">\n        <div class=\"cBoth\">\n          <input type=\"file\" class=\"zcwf_file\" name=\"theFile\" id=\"theFile2196944000106615240\" aria-labelledby=\"imageUploadField\" aria-multiselectable=\"true\" multiple>\n          <div class=\"zcwf_col_help\"><\/div>\n        <\/div>\n        <p style=\"color:#F3F3F5;font-size:11px;padding-left:3px;\">Taille totale max. 20&nbsp;Mo (max 3 fichiers).\n      <\/div>\n    <\/div>\n\n    <!-- Honeypot -->\n    <input type=\"text\" style=\"display:none;\" name=\"aG9uZXlwb3Q\" value=\"\">\n\n    <!-- LIGNE DES BOUTONS -->\n    <div class=\"zcwf_row\">\n      <div class=\"zcwf_col_lab\"><\/div>\n      <div class=\"zcwf_col_fld\">\n        <div class=\"zcrm-actions-row\">\n          <input type=\"submit\" id=\"formsubmit\" role=\"button\" class=\"formsubmit zcwf_button\" value=\"Soumettre\" aria-label=\"Soumettre\" title=\"Soumettre\">\n          <input type=\"reset\" class=\"zcwf_button\" role=\"button\" name=\"reset\" value=\"R\u00e9initialiser\" aria-label=\"R\u00e9initialiser\" title=\"R\u00e9initialiser\">\n        <\/div>\n      <\/div>\n    <\/div>\n\n    <script>\n      function addAriaSelected2196944000106615240(){\n        var el = event.target;\n        var prev = el.querySelector('[aria-selected=true]');\n        if(prev){ prev.removeAttribute('aria-selected'); }\n        el.querySelectorAll('option')[el.selectedIndex].ariaSelected='true';\n      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